Shipping Information
For a limited time, we are offering FREE STANDARD SHIPPING on orders of $75 or more. (Domestic orders only; express orders and previous orders excluded.)
Q: What is your normal shipping time? A: Most orders are shipped out within 9-12 days of receipt, usually much sooner. Rush deliveries may also be accommodated (see below). When you place an order on our website, you will receive an initial confirmation of that order. This is not a shipping confirmation; rather, it is a confirmation that we have received your order. Should you note a discrepancy in this confirmation, please contact us immediately. You will also receive a shipping confirmation when your order ships out which will include detailed information on the items shipped, any items put on backorder, the shipping carrier, and the tracking number. Q: What if I require rush delivery? A: We offer a 1-2 business day option on in-stock merchandise based on the grid below. $.01 - $24.99............$24.95$25.00-$49.99..........$25.95$50.00-$74.99..........$26.95$75.00-$99.99..........$27.95$100 and up.............$28.95 We also offer a 2-3 business day option on in-stock merchandise based on the grid below. $.01 - $24.99............$13.95$25.00-$49.99..........$14.95$50.00-$74.99..........$15.95$75.00-$99.99..........$16.95$100 and up.............$17.95 All rush shipments are sent via Fedex. We do NOT offer express shipping on non-domestic orders. All of our rush orders are sent via Fedex so please make sure to include a physical address (no PO Boxes). Rush orders received after 2:30pm est are considered as being received the next business day. Note that Fedex does NOT deliver on weekends or holidays. Also, Fedex DOES NOT LEAVE PACKAGES unless specifically instructed to do so; if you would like to have Fedex leave the package without a signature, please indicate this in the comments section by writing "release without signature". Be aware that in doing so, you assume responsibility for the package once it is left by Fedex. If you place a rush order and one or more items are on backorder, these backordered items will be sent via standard delivery as soon as they become available with no shipping charge. Q: What are your standard shipping charges and how do you ship these standard packages? A: We ship our standard packages by either USPS or by UPS. A tracking number is assigned on all domestic packages to help ensure proper delivery. Our standard shipping charges are based on the merchandise value of your order as follows:Up to $24.99...........$5.95$25 to $49.99..........$6.95$50 to $74.99.........$7.95$75 to $99.99..........FREE (for a limited time)$100 and up...........FREE (for a limited time)How much does it cost to ship packages outside of the United States? A: On shipments to Canada, APO and FPO, and US territories, our shipping charges are as follows: $.01 - $24.99............$8.95$25.00-$49.99..........$9.95$50.00-$74.99..........$10.95$75.00-$99.99..........$11.95$100 and up.............$12.95
On shipments to all other international destinations, our shipping charges are as follows: $.01 - $24.99............$22.95$25.00-$49.99..........$23.95$50.00-$74.99..........$24.95$75.00-$99.99..........$25.95$100 and up.............$26.95 We are not responsible for any duty or customs fees. Lady Grace reserves the right to request a higher fee on international shipments depending on the weight and country; in such cases, you will be asked for your approval before the order is processed.
Q: How are backorders handled? A: We never charge you on your backordered items until we actually ship them to you. If part of your order is ready to ship, we will send you that portion immediately and then place any remaining items on backorder. The regular shipping charge will be applied on the initial shipment and there will be no shipping charge on any backordered items.
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