If you are not 100% satisfied with your purchase, we will gladly refund you for the entire merchandise amount or exchange it for other items, based upon your preference. Returns must be made within 30 days of receipt and all original garment tags must be intact and the items must be in fully saleable condition. If you request an exchange, there will be no shipping and handling charge on your first exchange (additional payment is required to request express delivery on your exchange).

Please make sure to include a copy of your receipt and a note of explanation.

Returns should be sent to our new address at: Lady Grace, 5 Commonwealth Ave. Unit 1 Woburn, MA 01801. (Any returns sent to our old PO Box 128 in Malden address will be forwarded to us.)

We strongly encourage you to send your returns using certified, insured, or return receipt services from the USPS as we cannot be held responsible for items lost in transit.

Please note that we do not provide credit on your shipping charge unless we have made an error or if you have received an item which is defective.