Q: What is your policy on returns?

A: If you are not 100% satisfied with your purchase, we will gladly refund you for the entire amount or exchange it for other items, based upon your preference. If you request an exchange, there will be no shipping and handling charge on your first exchange (additional payment is required to request express delivery on your exchange). Please make sure to include a copy of your receipt and a note of explanation. All original garment tags must be intact and the items must be in fully saleable condition. Returns should be sent to: Lady Grace, 5 Commonwealth Ave. Unit 1 Woburn, MA 01801.

We strongly encourage you to send your returns using certified, insured, or return receipt services from the USPS as we cannot be held responsible for items lost in transit.

Q: Are all items from your catalog available on your website?

A: Unless an item has been discontinued since the printing of the catalog, it will appear on our website. To easily locate a specific item from our catalog on the website, simply key in the number that appears in bold in the catalog into the search engine box in the top left corner of our website. Presuming the item is available on the site, this should allow you to view and order the item on our website. If the search does not bring up your item, please contact us in Customer Service.

Q: How do I contact Customer Service?

A: If you need Customer Service, please call 1-800-922-0504 during the following hours: Monday - Saturday 8:30am - 5:30pm est. Or, if you prefer, simply e-mail us at info@ladygrace.com and we will respond to you by the next business day and probably much sooner! We promise!

Q: What if I need help in determining my proper size?

A: For those of you who live in New England, we strongly encourage you to come in to one of our 11 retail locations to be properly fitted by one of our fitting experts. For the others, you may want to check out the fitting charts and guidelines located in the "Fitting Guide" section of our homepage. If you require further assistance, please contact our Customer Service department during the hours stated above.

Q: How can I find out about the status of my order?By clicking on "My Account" at the top of our homepage, you now have the ability to track the status of your order. You can also call us during customer service hours at 1-800-922-0504.

Q: What is your normal shipping time?

A: Most orders are shipped out within 9-12 days of receipt, usually much sooner. Rush deliveries may also be accommodated (see below). When you place an order on our website, you will receive an initial confirmation of that order. This is not a shipping confirmation; rather, it is a confirmation that we have received your order. Should you note a discrepancy in this confirmation, please contact us immediately. You will also receive a shipping confirmation when your order ships out which will include detailed information on the items shipped, any items put on backorder, the shipping carrier, and the tracking number.

Q: What if I require rush delivery?

A: We offer a Fedex 1-2 business day option on in-stock merchandise which costs $16 in addition to our standard shipping charges. We also offer a Fedex 2-3 business day option on in-stock merchandise which costs $8.00 in addition to our standard shipping charges. All of our rush orders are sent via Fedex so please make sure to include a physical address (no PO Boxes or APO's). Rush orders received after 2:30pm est are considered as being received the next business day. Note that Fedex does NOT deliver on weekends or holidays.

Q: What are your standard shipping charges and how do you ship these standard packages?

A: We ship our standard packages by either USPS or by UPS. A tracking number is assigned on all domestic packages to help ensure proper delivery. Our standard shipping charges are based on the merchandise value of your order:

Q: How are backorders handled?

A: We never charge you on your backordered items until we actually ship them to you. If part of your order is ready to ship, we will send you that portion immediately and then place any remaining items on backorder. The regular shipping charge will be applied on the initial shipment and there will be no shipping charge on any backordered items.

How can I pay for my order?

A: We accept credit cards from Mastercard, Visa, Discover, and American Express. You may also pay by personal check or money order but in such case we do not send out the merchandise until we receive and authorize your check. If using a check, you must either call in your order to us at 1-800-922-0504 or mail us your check along with the order form from your catalog. You also have the option of printing out an order form from our website. We do not accept COD's.

Do you ship internationally?

A: Yes, we ship to virtually every country! On orders to Canada, APO/FPO and all US Protectorates, the shipping charge will be $3 in addition to our standard shipping charges displayed above. For orders going to all other international destinations, please add $17 to our standard shipping charges displayed above. Please allow 1-4 weeks for delivery on international orders. We do not offer express shipping on international orders. We also reserve the right to increase the shipping charge on certain international orders depending on the country and/or the weight of the package; in such case, you will be asked for your approval prior to mailing.

Q: What is your policy concerning privacy of my personal information?

A: At Lady Grace, we are committed to ensuring the privacy rights of our customers. We adhere to the highest privacy standards set forth by the Direct Marketing Association. We do not sell or rent e-mail addresses. We do occasionally rent addresses of our customers to quality sources that we believe may be of interest to you; however, you may request that your information is never rented out by notifying us at custpref@ladygrace.com or by calling our Customer Service department.

Q: Is it safe for me to order using my credit card?

A: Yes! Lady Grace has worked hard to ensure that your shopping experience is safe and fully protected! We utilize state of the industry software that fully encrypts your personal information and assures that your information moves over the internet in a totally secure fashion!

Q: How can I stop catalogs from being sent to my home?

A: Simply e-mail your request to custpref@ladygrace.com or call us at 1-800-922-0504 and we will take care of this for you.

Q: Can I have my package gift-wrapped?

A: Yes! On the final checkout screen, there is an option that allows you to have your order beautifully packaged in a Lady Grace gift box with gift wrap. In the comments section, you can specify any instructions you want written onto the gift card. A gift receipt will be sent along with a Lady Grace catalog. It's just $4.00 for this service and will make for a very special present!!