Frequently Asked Questions
What is your return policy?
If you are not 100% satisfied with your purchase, we will gladly provide a full refund or exchange for other items. For more detailed information, please visit our Return Policy page.
Are all of the items from your catalog available on the website?
For the most part, yes! Unless an item has been discontinued since the printing of the catalog, it will appear on the website. To locate a specific item, simply enter the catalog style number into the search box in the top left corner of the website.
I need help deciding what size to order!
We encourage all of our New England-based customers to come into one of our 11 retail stores if you would like to be properly fitted. You can also check out the fitting charts and guidelines in the Fitting Guide section. If you require further assistance, please contact us.
What is the status of my order?
You can check your order status and track your package online by clicking on "Order Status/Account History" at the top of the page. If you have further questions about order status, you may contact us.
How can I pay for my order?
We accept Mastercard, Visa, Discover, and American Express. You may also pay by personal check or money order, in which case your merchandise will be sent out after payment has been received and authorized. If paying by check, you must either call in your order at 1-800-922-0504 or mail us your check along with the order form from your catalog. You also have the option of printing out an order form from our website. We do not accept COD's.
What is your policy concerning privacy of my personal information?
At Lady Grace, we are committed to ensuring the privacy rights of our customers. We adhere to the highest privacy standards set forth by the Direct Marketing Association. We do not sell or rent e-mail addresses. We do occasionally rent mailing addresses of our customers to quality sources that we believe may be of interest to you. You may request that your information never be rented out by notifying us at email@example.com or by calling Customer Service.
Is it safe for me to order online using my credit card?
Yes! Lady Grace works hard to ensure that your shopping experience is safe and fully protected. We utilize state of the industry software that fully encrypts your personal information and assures that your information moves over the internet in secure fashion.
How can I stop catalogs from being sent to my home?
Simply e-mail your request to firstname.lastname@example.org or call us at 1-800-922-0504. We would be happy to take care of this for you.